chonzskypedia

To be a call center agent you need to possess the following traits: • At least 18 years old • Must be Fluent in English • No pauses or gap during an actual conversation with a customer/ client / interviewer • The modulation of your voice must be clear • The modulation of your voice must be loud • Speak with confidence Skills needed: Speed typing of 35 wpm (words per minute)      ► test you typing speed by clicking on this link Good listening ability Recommendations: - Oral reading practice - Exaggerate articulation a bit; Open mouth  to make speech sounds clear and audible - Vary intonation (rising or falling of voice) - Neutralize regional accent;   familiarize oneself with how people from English-speaking countries sound like in actual conversation (e.g. Watch Hollywood films or TV series) - Be spontaneous in expressing ideas - Be more direct in answering questions; avoid diverting from the topic & avoid giving irrelevant details - S...